Privacy Policy of Wander Expeditions 

Last Update: July 2023

Wander Expeditions FZCO operates the wanderexp.com website.

Company Name:  Wander Expeditions FZCO. Dubai, UAE.

Trade License: 14398

Address: Dubai Digital Park – Office A2, Dubai Silicon Oasis. Dubai, UAE.

Email Contact: [email protected]

Main activity: Travel Agency

Read the Cookies Policy at wanderexp.com/cookies-policy/

Read the Legal Notice at wanderexp.com/legal-notice/

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the wanderexp.com website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. 

Data Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Identifying information: name, last name. 

Contact information: postal address, email address, mobile phone number. 

Contract-related data: data related to contractual operations, national identification number, Passport,  purchased products and services, financial transactions, payment data. 

Browsing data: IP address, device type and identification, browser type, domain through which you access the website, browsing data, activity on the website.

We process your personal data based on the following legal grounds:

1. Execution of a contract with Wander Expeditions FZCO for the provision of services, posting advertisements, and managing the requested services.
2. User consent regarding contact, subscription to content, and the sending of commercial communications via email, cookies, or messaging systems.
3. Legitimate interests of the data controller to protect users of the Wander Expeditions FZCO website from abuses and fraud in the use of our services.

How do we use your personal information?

On this website, there are different forms, and the information collected through each form will be used as follows:

• • Content subscription forms: There are various forms to activate subscriptions. The provided data will be used exclusively to send the newsletter and keep you updated on news and occasional offers exclusive to wanderexp.com subscribers.
  • Comment form: The personal data entered in the form to submit comments will be used solely for moderation and publication purposes.
  • Contact form: There is also a contact form for inquiries, suggestions, or professional contact. In this case, the provided email address will be used to respond to the inquiries and provide the requested information through the website.
  • Registration form: In this case, we request the following personal data: Name, Email, to allow you to create an account in our system and provide access to its functionalities.
  • Sales form: We also process data to manage the purchase of products and/or services, including order management, payment, and all operations related to the contracted service or chosen product. This includes sending follow-up emails, responses, invoices, receipts, etc.
  • Affiliate registration form: We request affiliate data, including payment information, to manage affiliate registrations and settle corresponding commissions.
  • Download systems: This website allows the download of various contents periodically in text, video, and audio formats. In this case, an email address is required to activate the subscription form. Your information is used for the purposes indicated for subscribers.

• Photographs and video footage: From time-to-time, our staff and/or our customers may take photographs and video footage of expeditions in progress, including pictures of our customers. These pictures may be used in future marketing materials and/or posted on our social media sites.  If you do not wish to be filmed or for your pictures to be taken or used in this manner, please advise your Expedition Leader and/or the photographer at the start of your Expedition.

How long do we keep your personal information?

At Wander Expeditions, we are committed to protecting the privacy and security of our customers’ personal information. 

Customer Data: The retention period of personal data will vary depending on the service contracted by the customer. In any case, it will be kept for the minimum period necessary, and may be retained for:

• Contract data and transaction details: Retained for the duration of the contractual relationship and for a period afterward as required by applicable laws or for establishing, exercising, or defending legal claims.
• Financial and payment information: Retained for a minimum of 10 years to comply with anti-money laundering and financial regulations.
• Subscriber Data: From the moment the user subscribes until they unsubscribe.
• Potential Customer Data: The data will be retained for the duration of the established commercial relationship and, once concluded, for two years, unless the user requests its deletion before that.

If you have any questions or concerns regarding the retention of your personal information, please contact us at [email protected]

What are your rights regarding the use of your data?

Any individual has the right to obtain confirmation as to whether or not Wander Expeditions FZCO is processing personal data concerning them.

Interested parties have the right to:

• Request access to your own personal information.
• Request the rectification or ​deletion of the personal data.
• Request the cancellation of the personal data.
• Request the limitation of the processing of personal data.
• Object to the processing of personal data.
• Request the portability of your personal data.

If you have given consent for a specific purpose, you have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on the prior consent.

We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal information and our use of it.  We have written this policy to do just that, but if you have any questions or require more specific information, you can write to [email protected].

Data Security  and Security Notification 

Wanderexp.com is committed to the use and processing of user’s personal data while respecting its confidentiality, in accordance with the purpose for which they were collected, as well as fulfilling its obligation to safeguard them and implementing all necessary measures to prevent their alteration, loss, unauthorized access, or processing, in accordance with the current data protection regulations.

This website includes an SSL certificate. It is a security protocol that ensures the integrity and secure transmission of your data. In other words, the data transmitted between a server and the web user, and vice versa, is fully encrypted.

wanderexp.com cannot guarantee the absolute invulnerability of the Internet network, and therefore, the violation of data through fraudulent access by third parties.

Regarding the confidentiality of data processing, Wander Expeditions FZCO will ensure that any person authorized by Wander Expeditions FZCO to process customer data (including its staff, collaborators, and service providers) is under an appropriate obligation of confidentiality (whether contractual or legal).

At Wander Expeditions FZCO, we  take all steps reasonably necessary to ensure that your personal information is treated securely  according to the level of risk to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in processing and the nature of personal information. However, if Wander Expeditions FZCO determines that your service data has been misused (including by an employee of Wander Expeditions FZCO), exposed due to a security breach, or acquired improperly by a third party, Wander Expeditions FZCO will promptly inform you of such security breach, appropriation, or unauthorized acquisition.

Who do we share your personal information with?

Sharing your information within our company

We share the information that you provide us with our staff so that we can provide our services to you.

Sharing your information with third parties

We need to pass on your personal details to the companies and organisations who need to know them so that your trip can be provided (for example your hotel, other suppliers, credit or debit card company or bank). 

Many tools used on this website to manage data are contracted by third parties. In order to provide strictly necessary services for the development of our activities, Wander Expeditions FZCO shares data with the following service providers under their respective privacy conditions:

External service providers (such as payment processing services, order processing, analytics, marketing campaign management, website management, email distribution, and other similar service providers) so that they can perform business functions on behalf of Wander Expeditions FZCO.

The web development and maintenance company or the hosting company may occasionally have access to this website. They have signed a service provision contract that obliges them to maintain the same level of privacy as applied to the processing carried out on this website.

There are certain exceptional circumstances in which we may disclose your information to third parties.  This would be where we believe the disclosure is:

• Required by law, or in order to comply with judicial proceedings, court orders, legal or regulatory proceedings
• Necessary to protect the safety of our employees, our property or the public.
• Necessary for the prevention or detection of crime, including exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction

Accuracy and Truthfulness of Data

As a user, you are solely responsible for the accuracy and correctness of the data you submit to wanderexp.com, releasing Wander Expeditions FZCO from any liability in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity, and authenticity of the personal data provided and commit to keeping them properly updated. The user agrees to provide complete and correct information in the contact or subscription form.

Revocability

The consent given, both for the processing and transfer of the data of the interested parties, can be revoked at any time by notifying Wander Expeditions FZCO in accordance with the terms established in this Policy. This revocation will not have retroactive effects in any case.

Directory services

The directory inclusion services will be referenced on the website itself. Wanderexp.com will endeavour to ensure that the listings and advertisements appearing on the website provide accurate information and are kept up to date. However, it does not guarantee the accuracy of the data at all times.

The data and other content of the advertisements placed in the directories are provided by the advertisers. Therefore, wanderexp.com is not responsible for any possible inaccuracies or errors that may be contained in the advertisements, nor does it in any way guarantee the experience, integrity, or liability of the advertisers or the quality of their services.

The advertisements placed in the directories will remain published on the portal until they are deleted or suspended by the advertising user or wanderexp.com. Wanderexp.com will not be responsible for the continued indexing of the advertisements by search engines external to this portal once they have been removed from its databases.

Any contractual or non-contractual relationship that the user establishes with advertisers or third parties contacted through this portal is understood to be solely and exclusively between the user and the advertiser and/or third party. The user acknowledges and accepts that wanderexp.com only acts as an advertising channel or medium and therefore has no responsibility for any damages or losses of any nature arising from their negotiations, conversations, and/or contractual or non-contractual relationships with advertisers or third parties, whether individuals or legal entities, contacted through this portal.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Marketing actions

Google ads

Ads is a Google platform designed for ADVERTISERS who want to advertise on GOOGLE. At wanderexp.com, Google Ads is used, which is Google’s advertising platform that allows creating campaigns and ads to display them on other websites. When generating an ad, the audience can be segmented by:

Location Demographic data (age, gender, etc.) Interests (activities, hobbies, etc.) Online and offline purchasing behaviour Etc.

The data obtained through Google Ads is subject to this privacy policy from the moment the user submits their data in the form on this website to join the subscription newsletter. Under no circumstances will the information obtained from Google be used for any other purpose.

Facebook ads

Facebook Ads is used on this website: Facebook Ads allows targeting the audience for ad delivery. Through Facebook’s custom audience feature, an audience can be created based on user data and subscribers of this website, such as email addresses and phone numbers. To do so, it is necessary to share the databases with Facebook in order to create custom audiences and target ads to people with similar profiles. For ad targeting in accordance with Facebook’s policies, no confidential personal information is used or shared with third parties or other advertisers, and the data will be deleted by Facebook once the process is completed. Facebook is also responsible for ensuring confidentiality. The advertising system designed by Facebook allows displaying relevant and useful ads without revealing your identity to advertisers, reaching specific groups of people with certain profiles. As a user, you can revoke your consent at any time through https://www.facebook.com/settings?tab=ads, where you can configure ad preferences. Additionally, you can indicate that you do not want ads based on interests from Facebook or other companies through the European Interactive Digital Advertising Alliance (EDAA) via Your Online Choices (http://www.youronlinechoices.com/es/) or in the settings of your computer or mobile device. To use the custom audience feature, this website uses Facebook’s Website Custom Audience tool, which utilizes Facebook’s pixel to anonymously identify visitors to this website. If you wish to opt out of the use of Facebook’s Website Custom Audiences, you have the option to do so at: https://www.facebook.com/ads/website_custom_audiences/. For more information on the scope and purpose of data collection by Facebook and its subsequent processing, as well as to configure your privacy settings, please refer to the following links: https://www.facebook.com/privacy/explanation.

Facebook Conversion Tracking Pixel

For the optimization of advertising campaigns of ads displayed on Facebook and for statistical purposes, the Facebook Inc. conversion tracking pixel is used. This pixel tracks user actions after they click on an ad. The data obtained through this pixel is anonymous and does not refer to identified individuals, nor is it stored or used to create profiles with personal data. These data may be stored and processed by Facebook, and Facebook may link this data to your Facebook account and use it for its own advertising purposes in accordance with Facebook’s data usage policy, which you can find at https://www.facebook.com/about/privacy/. This policy was recently updated at https://www.facebook.com/about/privacy/update. You can allow Facebook and its partners to display advertisements both within and outside of Facebook, and for this purpose, a cookie may be stored on your computer.

Twitter ads

At wanderexp.com, we use Twitter Ads, the advertising platform of Twitter, which allows us to create campaigns and ads. When generating an ad, the audience can be segmented by:

Location Demographic data (age, gender, etc.) Interests (activities, hobbies, etc.) Online and offline purchasing behavior Etc.

The data obtained through Twitter Ads is subject to this privacy policy from the moment the user submits their data in the form on this website to join the subscription newsletter. Under no circumstances will the information obtained from Twitter be used for any other purpose.

Linkedin ads

At wanderexp.com, we use LinkedIn Ads, the advertising platform of LinkedIn, which allows us to create campaigns and ads. When generating an ad, the audience can be segmented by:

Location Demographic data (age, gender, etc.) Interests (activities, hobbies, etc.) Online and offline purchasing behavior Etc.

The data obtained through LinkedIn Ads is subject to this privacy policy from the moment the user submits their data in the form on this website to join the subscription newsletter. Under no circumstances will the information obtained from LinkedIn be used for any other purpose.

Affiliate Links and Advertising

This website offers sponsored content, advertisements, and/or affiliate links.

Among the links you may come across, there is the possibility of providing information and referring to third-party products and/or services and/or infoproducts. The information displayed in these affiliate links or inserted advertisements is provided by the advertisers themselves. Therefore, wanderexp.com is not responsible for any inaccuracies or errors that may be contained in the advertisements, nor can it provide guarantees regarding the experience, integrity, or liability of the advertisers, or the quality of their products and/or services, although products or services that have been tested by wanderexp.com and its team will always be recommended.

Furthermore, the advertisements will remain published on the portal until they are removed or suspended by the advertiser or wanderexp.com, which is not responsible for the continued indexing of the advertisements in search engines outside of this portal once they have been removed from its databases.

Every user should understand that any contractual or non-contractual relationship between the User and the advertisers, affiliates, or third parties contacted through this website is solely and exclusively between the user and the advertiser and/or third party. wanderexp.com merely acts as a conduit or advertising medium and, therefore, has no responsibility whatsoever for any damages or harm of any nature caused by their negotiations, conversations, and/or contractual or non-contractual relationships with the advertisers or third parties, whether individuals or legal entities, contacted through this website.

Changes in the Privacy Policy

Wander Expeditions FZCO reserves the right to modify this policy to adapt it to new legislative or jurisprudential developments, as well as industry practices. We advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.